A high star rating alone doesn't tell you enough. Before choosing a window company, check:
See how Southwest Exteriors' own reviews stack up against this list below.
The short answer? No. Cause it's not the whole story.
A high rating is a helpful starting point, but it should not make the decision for you.
To get an accurate picture of a contractor, look past the average score and evaluate these key areas in their feedback:
That last question might be the most important one of all!
At Southwest Exteriors, we are not immune to mistakes. We have received our share of one-star reviews, too. Homeowners have called us out for communication breakdowns, delayed warranty follow-ups, and mismatched scope expectations.
Rather than hiding from that feedback, we use it to fix underlying process issues and improve. We believe homeowners deserve to see how a contractor handles real-world challenges before trusting them with their home.
Read what our 1-star reviews have taught us.
Since 1989, Southwest Exteriors has worked with thousands of homeowners throughout the greater San Antonio area on exterior remodeling projects, including replacement windows.
Rather than us telling you what the experience is like, here’s what two recent window clients had to say.
“I had an excellent experience with this company from start to finish. Their team was professional, knowledgeable, and clearly committed to delivering high-quality work. The window replacement process was handled with great care, and the craftsmanship truly shows in the final result.”
— Kristi S., Google Review
⭐⭐⭐⭐⭐
“They communicated perfectly. They showed up on time. The crew were professional and friendly. They did a great job prepping to take out the old windows and when they installed the new windows, they were so meticulous. They cleaned up everything when finished.”
— Stacy P., Google Review
These reviews highlight several things worth paying attention to when comparing window companies. How well they communicate, if they respect your time and your home, and if the quality of the installation matches what you were promised upfront.
How many reviews should a window company have before I trust its rating?
There isn't a magic number. A company with hundreds of reviews gives you more customer experiences to evaluate than one with only a handful, but quantity isn't everything. Pay attention to how recent the reviews are, how detailed they are, and whether the same positive or negative themes appear repeatedly.
What should I look for beyond a window company's star rating?
Look past the average score and check five things: whether reviews mention clear communication, whether crews show up on time, whether the crew protects and cleans up the home, whether the finished work matched what was promised, and how the company responds when something goes wrong. A high rating alone doesn't tell you any of that.
Should I read a window company's negative reviews?
Yes. Negative reviews can sometimes tell you more than positive ones. Look at what went wrong, whether the complaint seems reasonable, and how the company responded. No contractor is going to have a perfect track record, so how they handle mistakes can be just as important as how they handle projects that go smoothly.
What do Southwest Exteriors window reviews commonly mention?
Recent reviews frequently mention communication, professionalism, installation quality, craftsmanship, punctuality, and cleanup.
What should I compare in addition to reviews when choosing a window company?
Look at the products offered, installation process, warranty, communication, pricing, and recurring themes across both positive and negative reviews. Reviews can tell you a lot about the customer experience, but they should be one part of your overall research.
See more of our clients’ feedback on our Recent Projects page, check out our Google Reviews, or call us at (210) 625-7865 to schedule a free consultation and experience our customer service for yourself.