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What is included in ProVia’s window warranty? Coverage and exclusions

August 2nd, 2021 | 6 min. read

What is included in ProVia’s window warranty? Coverage and exclusions

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When getting new windows, the quality of the product, installation, and warranty is key to the project’s success. 

If something goes wrong with your windows, you want to know that the company and contractor will have your back. Nobody wants to pay for brand new windows every five years because their current ones keep failing them. 

Whether you notice seal failure, foggy glass, or a small crack, you need to know what problems are covered under your windows’ warranty. 

Southwest Exteriors has been a local window replacement contractor in San Antonio since 1989. We know that the value of a window warranty is only as good as the quality of the installation. 

We offer high-quality vinyl replacement windows from ProVia along with our lifetime warranty. This means that we will fix it if anything goes wrong with your windows for your life in your home. 

ProVia windows have warranty contracts that outline what is covered and for how long. 

This article will highlight the critical components of ProVia’s window warranties, including the specific parts covered, the bounds of the coverage, and exclusions in the warranty. 

After reading, you will know exactly what is covered for your ProVia windows if any problems arise. Understanding your window warranty is essential to ensure you get a high-quality installation that is covered under the warranty. 

What is included in ProVia’s window warranties? 

The first element to understanding your ProVia window warranty is to know what is included in the coverage. 

ProVia’s warranty claims the product will be free from material defects for as long as the original purchaser lives in their home. 

This means that if any problems in your windows arise from manufacturing defects, it is covered under the warranty for your life in your home. The warranty is transferable one time from the original homeowner and purchaser. 

There are many components to a window, and each part has its own level of protection and length of protection. Each window component has different coverage lengths between single-family residential homes and non-residential structures. Churches, schools, government buildings, and businesses recognized by law are examples of non-residential structures. 

We will break down each window component and explain the bounds of their coverage. 

Basic window frame

The ProVia window frame is warranted for as long as you live in your home. This covers chipping, cracking, peeling, pitting, or blistering for as long as you live in your home. 

For non-residential structures, the frame is covered for five years and is not transferable. 

Interior paint and stain

Factory-applied paint or stain to interior wood components, like trim, are warranted for 10 years from the date of installation. This protects against flaking, checking, blistering, peeling, material defects, and workmanship. 

Interior finishes are warranted for one year in non-residential structures.

Hardware

All hardware or moving parts, like the balance and locking mechanisms, have a lifetime warranty. Defects caused by normal wear and tear are not covered.

For non-residential structures, hardware is covered for one year.

Insulated glass utilizing Super Spacer

Any ProVia windows with a Super Spacer in insulating glass are warranted for a lifetime. This protects against film forming between glass panes that causes visible obstruction caused by seal failure. This also includes fogginess between panes and the deterioration of coatings.

Minor marks, spots, lint, and scratches are not considered defects under this warranty. For non-residential structures, insulated glass is covered for 10 years.

Glass breakage

Glass breakage caused by a manufacturing defect is warranted for a lifetime. Glass breakage that occurs due to home accidents are warranted if not covered by insurance.

In the event of glass breakage, ProVia will replace the glass free of charge for the lifetime in your home. Glass breakage is not warranted for non-residential structures. 

Internal blinds

Internal blinds are protected against seal failure and manufacturing defects for 10 years after the initial installation. 

Blinds are covered for five years in non-residential structures. 

Screens

Window screens are covered for a lifetime under conditions of normal use and if there are any signs of rusting, staining, or rotting in aluminum, fiberglass, or stainless steel screens.

Screens are covered for five years in non-residential structures. 

It’s important to know what warrants coverage on your ProVia windows. The second component to understanding your warranty is to understand what is excluded. 

What is not included in ProVia’s window warranty?

Knowing the bounds of your window warranty includes knowing what the warranty does not cover. Exclusions are usually found in the fine print and can be easy to miss. 

The devil is in the details with any warranty or contract. You want to ensure you understand what to expect from the company you choose for your project. 

We will outline the exclusions in ProVia’s window warranty so you will have a clear idea of what is not covered. 

Natural wear, DIY paints, unreasonable use

The first category of exclusions deals with how you treat your windows. Any tints, paints, or finishes not ProVia approved, and torn screens are not covered. Any damages that occur due to negligence, abuse, or unreasonable use are not covered as well.

Windows installed in vehicles and ships are also not warranted.

Proper installation is one of the most important things that must be included in your window replacement project. If the windows are not installed properly, then the warranty is voided.

Natural causes and weather conditions

Natural weathering or fading of surfaces and seal failure are not covered under warranty. Damage from weather like fire, lightning, windstorms, earthquakes, and other Acts of God are not covered. 

Damage from wind-borne objects is also not covered. Condensation, frost, or freezing is not covered or a sign of defect. 

Foundational movement

Over time, the foundation of your home will shift with the earth. Window frames shift as well, causing them to not fit properly in the square. 

Any damages that occur due to the natural shifting of the structure's foundation are not warranted. This includes inadequate support for expansion and contraction of the frame. 

Caulking

Caulk is not considered part of your ProVia window installation. However, it is common for caulk to be applied around frames and trims as a sealant. 

ProVia refers to caulking as part of maintenance responsibility and is not covered under warranty. 

Most exclusions in window warranties deal with damages or defects that are out of the manufacturer's control. 

Do you need to file a claim on your ProVia windows?

If you notice any manufacturing defects on your ProVia windows or have accidental glass breakage, you must contact your contractor to have it inspected. 

If the product is found defective under warranty, ProVia will repair or provide a new product to replace it. Any claims must include a copy of the warranty certificate and contract evidence of the purchase. 

Protect against warranty issues from the start

The thing that most often voids a warranty is improper installation. 

This is why it is crucial to choose the right contractor that you can trust. No matter how high-quality a window is, it is not going to perform the way it should if it is not installed correctly.

The last thing you want is to pay more for a high-quality window that isn’t covered under warranty because of poor installation. 

Overall, ProVia’s window warranty exclusions include improper installation, natural causes, weather conditions, foundational movement, and caulking. 

It is important to know what is not covered in your window’s warranty to know when to file a claim and get a replacement. 

With Southwest Exteriors, we will handle all parts of the warranty claim, repair, and replacement for your ProVia windows installed by us. All you need to do is contact us, and we will start working on your repair immediately. 

Craftsmanship is one of the most important values to us. We strive to provide the highest quality service and installation from your initial consultation to the finishing touches. 

Our lifetime warranty backs your ProVia warranty. This means that if anything goes wrong with your window under the manufacturer warranty or due to improper installation, we will cover the cost to reinstall or repair it as long as you live in your home. 

Want to learn more about how to choose the right contractor for your window replacement project? Check out this article and video that outlines six questions you need to ask a contractor before working with them.