Whether you’ve replaced your entire exterior siding, got a new front door, or upgraded your home’s windows with Southwest Exteriors, you know your products are made to last.
Each and every item we install, from Penntek concrete coatings to James Hardie siding, is an investment for your home.
We only offer the highest quality products that are proven to last, so you won’t have to worry about them ever again in the future.
But, we know things happen.
The sash on a window can become worn or possibly sticky. The handle on your door could become loose.
While every project is installed to the highest standards by our expertly trained crews, we acknowledge that sometimes things don’t go as planned.
This is why our warranty is there to back our work and protect your home for as long as you own it.
We know that looking at warranty paperwork can be tedious, overwhelming, and confusing.
Although our team will explain the policy of our warranty and answer any questions you have, you may want to dig a little deeper and ensure you fully understand the details of our Southwest Exteriors warranty.
So, in this article, we will break down the main parts of our warranty, like how long it lasts, what the coverage entails, and what happens if you need to use it.
If you worked with us previously or just want to learn more about our warranty before starting your project, you will fully understand the details of our warranty and feel confident knowing your products are insured.
What is Southwest Exteriors’s warranty?
Southwest Exteriors (SWE) offers a limited product extended warranty.
What does this mean?
Your product is warranted against manufacturing defects for as long as you own your home. This warranty is not transferable if you sell your home or transfer title ownership of your home.
What else is covered under Southwest Exteriors’ warranty?
Manufacturing defects of the product are first and foremost covered under this warranty. This means if your product is defective due to a manufacturing issue, it is covered under the warranty.
Southwest Exteriors strives to provide the highest quality installation and services with every project.
After your project is complete, if you find any issues or workmanship that is not up to your standards, we will do everything we can to make it right.
What will Southwest Exteriors provide under this warranty?
If you have any manufacturing defects with your product, SWE will repair or replace the product with the best-match product. The exact color or product match is not always guaranteed, depending on how long ago your products were installed.
If you do not wish to have the product repaired or replaced, SWE can provide reasonable monetary compensation for the cost of repairing or replacing the product.
The cost to repair or replace the product, including materials, labor, and installation, is covered under the warranty. You will not have to pay any out-of-pocket expenses unless you wish to upgrade from your original product.
Are there any exclusions under Southwest Exteriors’ warranty?
Southwest Exteriors’s warranty contains some exclusions, like any other warranty. Exclusions in a warranty outline circumstances that will void the warranty.
Exclusions in SWE’s warranty include:
Neglect, misuse, or lack of proper maintenance by the owner
Damage caused by the surrounding environment, such as tree limbs or shrubs
Normal wear and tear
Abuse or intentional damage to the product
If the product was tampered with, altered, or repaired by any person other than SWE
Damages caused by conditions beyond the performance of the product, such as salt, chemicals, or pollutants
Modification or alteration after SWE installation
Structural movement and foundation settling
Incorrect design of the structure or home
Excessive wind loads
Acts of God (including tornadoes, hurricanes, and other natural phenomena)
Peeling or failed performance of paints, stains, and/or coatings
Growth of mold, mildew, fungi, bacteria, or other organisms on any product
Slight curvature and minor scratches and imperfections in glass products that do not impair vision
Minor warping of wood and clad wood doors
Rust due to reasons other than manufacturing defects
All exclusions do not apply to concrete coatings.
Looking at this list, you may think, “Wow, that’s a lot of exclusions!”
Think of it this way. Most of these exclusions are typically weather related or damages that occur outside of Southwest Exteriors’s control.
However, if any damage occurs to your products installed by us, we will help you find the right solution.
What happens if my product becomes damaged and I need to file a warranty claim?
If you notice damage to your product or something that needs repair, simply contact us by calling 210-828-5555 or sending an email to email@example.com.
Southwest Exteriors' warranty states that you must provide written notice of the damage or defect within 30 days of discovery.
If you do find any issues with your product, for as long as you own your home, simply contact us, and we are here to help.
Understanding Southwest Exteriors’s warranty for your project
Now you know the limited warranty Southwest Exteriors offers for all products and projects.
Understanding the company's warranty is important, so you are aware of what coverage is provided if you experience any problems or damages to your product.
Warranties can be confusing, especially when the term lifetime is used.
When Southwest Exteriors uses lifetime to describe our warranty, we mean for as long as you own your home.
While our warranty outlines specifics to what is covered and what may or may not warranty a repair or replacement, our number one priority is that you are satisfied with our work and our services.
We want to make it as simple as possible for you to understand not only our warranty but the warranty of all the products we offer as well.