Position Title: Inside Sales Center Representative
Supervisor: ISC Supervisor
FLSA Status: Non- Exempt
Job Summary: The Inside Sales Center Representative interacts with potential and existing clients by addressing inquiries and resolving complaints.
Essential Duties & Responsibilities
Manage large amounts of inbound and outbound calls in a timely manner and with exceptional service
Set sales appointments for Design Consultants with all decision-makers present
Follow communication “scripts” when handling different topics
Identify customers’ needs, clarify information, research issues, and provide solutions and/or alternatives
Seize opportunities to upsell products when they arise
Build sustainable relationships and engage customers by going above and beyond
Keep comprehensible records of all conversations and client information in the Company’s CRM software
Respond to all online inquiries about products and services.
Maintain a strong understanding of and be able to explain Company product features, including but not limited to, brands, lead times, starting costs, and basic installation processes.
Follow up with clients immediately after initial inquiry via confirmation video that includes appointment date and time and appropriate product content
Follow up with clients via phone prior to appointments
Manage weekly reports
Transfer calls and emails to the appropriate departments and escalate questions and complaints appropriately
Perform other related duties as assigned
Qualifications - Education/Experience
High school diploma or GED required
Previous experience in a call center and/or customer service role is strongly preferred
Skills and Abilities
Exceptional interpersonal skills, strong phone and verbal communication, and active listening skills
Familiarity with CRM systems and practices
Time management and problem-solving skills
Detail oriented
Customer focus and adaptability to different personality types and sales techniques
Ability to multitask, set priorities, and manage time effectively
Physical Requirements
Prolonged periods of sitting at a desk and working on a computer
While performing the duties of this job, the employee is regularly required to use hands to grasp, handle, or feel; talk; and hear
The employee is frequently required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, or crouch
The employee may regularly lift and/or move up to 10 pounds, with occasional lifting of up to 25 pounds
