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I had my home redone with Hardie plank about 13 years ago. The installation was the smoothest thing I ever had done the workers cleaned up the sight everyday. Then after they were gone I noticed a leak running down my slab outside, we found that one of the nails had accidentally pierced a copper line in the kitchen. I called and they told me to just get it fixed and send them the bill. I did and as soon as they received the invoice they returned my money. Anyway I was outside about 5 weeks ago and noticed that one plank had cracked, so I called them to check the lifetime warranty and the lady on the phone said I would be contacted by Michael their project Mgr. He asked me to send pictures and of course he said it would be covered, and he could be up the following Thursday to replace it. I had to cancel because of a personal problem. but as soon as i was able I called him back he said he was coming out Thursday of the next week. I called him the night before to see what time he would be out, he said he was sending Rudy between 8 and 8:30 and he would be out a little later to help him. And of course it was just like he said. Also on the original job that I had never noticed they had left some screws out of the deck outside when they put the Hardie between the deck and wall. Well they fixed that too all at no charge. EXCELLENT EXCELLENT CUSTOMER SERVICE Thanks Erich George

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James Hardie
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