Warranty

The Best by Southwest Warranty

When you invest in your home, you should know exactly what's covered after the project is complete. That's why every qualifying Southwest Exteriors project is backed by our Best by Southwest Warranty, an extended warranty that covers both the products we install and the workmanship behind them.

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In addition to each manufacturer's warranty, our warranty includes benefits like lifetime labor support for manufacturer defects, 10 years of foundation and settling adjustments, 10 years of complimentary re-caulking, and coverage for accidental glass breakage on qualifying products. Many of our warranties are also fully transferable, adding value if you ever decide to sell your home.

Our goal is simple: if there's a problem that's covered, we want to make it right.

What's Covered?

Lifetime extended warranty after manufacturer coverage ends
Lifetime labor coverage for qualifying manufacturer defects
10 years of complimentary re-caulking
10 years of foundation and settling adjustments
Transferable to the next homeowner
Accidental glass breakage coverage on qualifying products

Below is an overview of what our Best by Southwest Warranty includes and how it compares to many other contractors.

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Not sure if your issue is covered?

Give us a call. 210-625-7865. Even if you're not sure whether your warranty applies, we'll help you understand your coverage and the next steps.

Warranty Questions?

Every product has different manufacturer coverage, so we've answered the most common warranty questions below, including what's covered, how long coverage lasts, and how to request service if you ever need it.

What is the purpose of my Southwest Exteriors Warranty?

Most manufacturer warranties cover the cost of any necessary product replacement and not the any labor that is required to complete the repair. The SWE warranty serves to prevent any additional costs incurred from labor on manufacturer covered warranty claims.

Is Glass Breakage Covered?

Depending on the manufacturer of your product, there may be a complimentary accidental glass breakage warranty. To find out more, you can call our office or review the warranty information provided to you from the manufacturer

My screen is torn, is this covered under my warranty?

Screen tears or damage are not covered under warranty, but SWE would be happy to come out and fix your screen for minimal cost.

Do I need to need to reapply caulk to windows, doors or siding?

Due to the warm climate, caulk wears out over time and should be reapplied when you notice that the caulk is dry, cracked, or missing.

Is reapplying caulk covered under my warranty?

Product caulking is considered preventative maintenance that should be conducted by the homeowner and therefore is not covered under our warranty. However, if we determine that caulk was not appropriately applied during installation, we are more than happy to make it right. Additionally, if caulking is just worn due to normal aging, SWE will come out and repair it for the cost of our labor and materials.

Am I covered under any Manufacturer warranty in addition to the Southwest Exteriors Warranty?

SWE works with several different manufacturers who each have their own warranties. At the time of your final walk-thru, your project manager will give you information on your specific product warranty.

Do I need to register my product to utilize the manufacturer warranty?

In most cases manufacturers require that your product be registered. However, as service to you, if product registration is required, SWE will handle this on your behalf.

My paint/stain is fading, is this covered under warranty?

Paint can fade as a result of the harsh Texas sun and therefore the normal ware is not covered. There are some times where issues with paint may be covered under the manufacturer warranty, but to be sure, it is best to reach out to SWE for assistance.

My windows/doors are no longer shutting properly, is this a warranty claim?

The reason a window or door is not shutting properly could be because of a variety of things, however most commonly is due to the shifting of the ground which is common in our area. Southwest Exteriors will come out and assess the situation to determine the cause. If it is because of improper installation or manufacturer defect, this will be covered. But, if the issue is due to foundation shifting, SWE will be happy to repair it but it is not covered under warranty.

Discover the Unmatched Protection of Our "Best by Southwest" Warranty

At Southwest Exteriors, our Best by Southwest extended warranty offers unmatched protection and peace of mind for your home improvements, continuing well beyond the original manufacturer's coverage. This dedication guarantees maximum value and durability for your investment, making our warranty truly exceptional in safeguarding your home.

Trust Southwest Exteriors for superior protection and outstanding customer satisfaction.

Request Warranty Service

"The process was quick, easy & went smoothly. The communication is amazing."

They communicate every step of the way. The installers were very pleasant & professional. They were careful with the surroundings & cleaned everything before leaving.

– Jill C.

"SW Exteriors was a great company to work with. They were professional, competent and helpful."

The work was done on time with no issues and the entire team was responsive and dedicated to making us happy with the final results. Highly recommend them.

– Scott & Kim H.

"100% recommend! The other companies we got quotes from just made us feel like they only cared about making a sale."

We met with three door companies before choosing SW Exteriors. They were very professional and personable. It was such an easy process and they are on top of their communication…I never had to follow up!

– Brooke E.

"You did our windows two years ago and now our doors!!!!"

The installers were very polite, very professional, and I am very pleased with your company.

– Luisa G.

"Great products! Great service! And great staff!"

They worked seamlessly together in tandum. They were fast, efficient, and hard working. I was extremely impressed that it only took them a few hours to replace 9 VERY OLD windows!

– Mandy R.

"Probably the most seamless home improvement project I have done!"

From start to finish, things were communicated and happened on time. Crews were friendly and respectful of my premises. And I absolutely love my casement windows!

– Kim I.

"Extremely pleased - and I am a stickler for quality work."

This was one of the best experiences I have had with a home construction contractor. The install crew was extremely efficient, and the teamwork was amazing to see. After 10 years, the windows look like new. Extremely pleased.

– Bill J.

"Everyone was professional, kind and very responsive!"

They were professional and informative, not salesy, in the initial meeting, answering all my questions and showing me all options. They actually listened to what I wanted!

– Shirley S.

What Can You Expect?

1. Quick Contact: Expect a call or text shortly after completing this form during business hours (M-F 8a-8p, Sat 9a-3p), or by 9a the next day otherwise. No spam, guaranteed.

Easily add us to your contacts via the QR code above orrecognize our calls without hassle by adding us to your contact 210.301.1183

2. Project Discussion: We'll discuss your home improvement needs and suggest suitable steps forward. If we're not the best fit, we'll recommend alternatives.

3. Consultation Timing: Confirm a no-pressure, flexible consultation at a time that suits you, including weekends.

Our Promise:
Experience zero sales pressure. We give you space to make the best decision for your home without rushed offers.

Fill out the form and let's get started on creating the home you've always wanted!

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